Jan 14, 2016 we currently use exchange 20 running on server 2012 r2 and have around 30 users that access their email from iphones. Microsoft exchange server activesync certificatebased. This article also describes the names of the output files and supported versions of exchange server. The best part is, we dont have to install any tools or additional software s for this, the exchange 2007 power shell does the trick. Feb 14, 2015 exchange activesync troubleshoot script. Troubleshooting exchange activesync and reading iis logs in this article i will try cover my way of troubleshooting exchange activesync issues from server side and client side. Endpoint management connector for exchange activesync includes the following logging levels. Confirm authentication settings on iis vdirs for cas and mbx roles. The utc datetime is represented in the iso 8601 datetime format. On the exchange activesync settings page, you can configure the action to take when exchange sees a user trying to connect with a device that it does not recognize. Stop pouring over powershell scripts endlessly and, instead, fetch activesync information in just a click using. Much like in exchange server 2007, activesync logging in exchange 2010 is a function of internet information services iis. The easiest method to capture the conversation log files for a mailbox experiencing problems is to set the filtering to mailbox. For more information about activesync, see exchange activesync.
For information about setting up email on your mobile device, see these topics. Logon to the cas server accepting the activesync connections. Exchange activesync mailbox log analysis activesync plays a major role in every exchange organization where in with the high number of increase in mobile devices users are now having i phones, smart phones and tablets handy and all of these devices support the exchange activesync feature and start to use mobile email on the fly. Message tracking logs in exchange software for exchange. The only other workaround i can think of is you can create exchangeoma directory in iis, which will be a replica of exchange. Rapid7s monitoring of owaactivesync activity understands that these act just like iis components. Using the logparser utility to analyze exchangeiis logs. An executives calendar items visible from outlook and owa, are not visible from the calendar of an activesync client.
Endpoint management connector for exchange activesync also logs significant events to the windows event log. Apr 24, 20 effective exchange activesync monitoring. An email message that contains the log file easmailboxlog. Administrators can either collect all events or can choose to filter any events that are not. When you are using an exchange account, dont select a manual configuration with an exchange activesync account but use the auto account setup wizard where you only need to supply your name, email address and password.
Troubleshooting exchange activesync and reading iis logs. So, if you have an exchange mailbox outlook, you can synchronize your mobile device with the microsoft exchange server. Sign up parser for analyzing exchange and o365 eas mailbox logs. Using the widespread exchange activesync eas protocol means the best native compatibility ever. Exchange activesync protocol licensees provide the exchange activesync software that is used on the thirdparty devices. So, with a small amount of effort its possible to extract the relevant data from the exchange logs and produce some interesting reports. If you have an exchange online office 365 account, and you use. Office scheduled collection of activesync mailbox logs. When you install exchange 2016, you have exchange activesync enabled. Current issues with microsoft exchange activesync and.
Use the eac to enable or disable exchange activesync access to a mailbox. The transaction logs on the microsoft exchange serverbased mailbox server are generated at rate that is higher than you expected. Exchange activesync eas mailbox logs are protocollevel logs that show the traffic between exchange and the eas device. Connectivity logging in exchange server microsoft docs. Oct 10, 2008 fortunately, exchange 2007 includes a powershell cmdlet which will parse the iis log files on a client access server and produce csv output files detailing the exchange activesync usage. Given that the influx of devices flooding organizations wont tail off anytime soon, it will be extremely important for it to monitor exchange activesync performance, whether through powershell or by adopting a vendor tool, exchange mvp redmond said. May 06, 2020 exchange activesync is an exchange synchronization protocol thats optimized to work together with highlatency and lowbandwidth networks. Mailenable activesync logging and how to associate a.
Find answers to exchange 20 activesync event logs from the. Run the following command to enable activesync logging for a specific user who has issues in synching the devices with exchange online. Microsoft does not write the exchange activesync code for the licensees devices or services. Troubleshooting mobile client activesync access to exchange. Reproduce the behavior that you want to capture, and then click retrieve log. Exchange activesync is a feature of exchange server 2010 that is installed by default when you install the client access server role. Isolate the issue be for user, device, server or organization wide. In the list of devices, select the device that you want to track, and then click start logging. By using the exmon tool, you verify that one or more users are generating the highest volume of logs. It also breaks down the csuriquery element so that you can filter you results furthe. Based on audit settings, ms exchange logs the necessary audit, availability, and performance events, which eventtracker collects to a centralized secure storage. May 23, 2014 log onto exchange activesync mail server eas.
Connect to exchange online by using remote powershell for more information, see connect to exchange online using remote powershell run the following command to enable activesync logging for a specific user who has issues in synching the devices with exchange online. Scheduled collection of activesync mailbox logs this script helps automate the regular collection of activesync mailbox logs to help troubleshoot sync issues that happen intermittently. Once the conversation logs start logging you will see within the activesync logging path a folder that will represent the devices unique id identifier. It also takes time to copy the logs depending on your settings what you are. Connect to exchange online by using remote powershell for more information, see connect to exchange online using remote powershell. Microsoft classifies this as a known problem that occurs when activesync ping commands get stuck in the application pool. See how to use message tracking logs for troubleshooting, statistics and forensics. You should regularly empty the activesync application pool for all servers to release individual pending commands. Monitor mobile devices via activesync using eventtracker 5. I use the email service live in my domain and im not getting eas sync outlook 20 and windows phone 8 for newly created accounts, do not use 2step login or password app in the accounts.
Recently i had an issue where users on one of the exchange 2007 servers only werent able to sync their mobile device. May 12, 2015 the transaction logs on the microsoft exchange serverbased mailbox server are generated at rate that is higher than you expected. Each successive level generates more detail more data. This is assuming of course, that the device actually connects, gets past iis, and into exchange code. Message tracking logs are a valuable source of information for any exchange admin. Mailenable activesync logging and how to associate a device. Exchange 20 activesync iis log file size solutions. In the list of mailboxes, find the mailbox that you want to modify. Notificationclient logs arent purged and consume lots of. The username or password error log onto exchange activesync. We currently use exchange 20 running on server 2012 r2 and have around 30 users that access their email from iphones. Message tracking logs in exchange understanding their.
Note the information that will be collected depends on the installed version, roles, features, and configuration. Another example could be some devices that do not understand how to handle a mailbox full response from the exchange server, resulting in. Expand the organization configuration hub transport node on the send connectors tab, select the send connector properties on the general tab, change the protocol logging level to verbose. You need to reference the iis logs for activesync, on the exchange server that. In addition to synchronizing with a desktop pc, activesync can synchronize directly with microsoft exchange server 2003 so that you can keep your email, calendar data, tasks and contact information updated wirelessly when youre away from your pc. Eas is a protocol used to sync emails, contacts, calendars, tasks on mobile devices. Disabling exchange activesync for the user or users results in reduced transaction log volume. I use the email service live in my domain and im not getting eas sync outlook 20 and windows phone 8 for newly created accounts, do.
Navigate to the directory where the iis logs logging the. Using the exportactivesynclog cmdlet to parse iis logs for statistics. Simply choose which users andor classes of service can use mobile sync. For exchange server 2016, install the cumulative update 15 for exchange server 2016 or a later cumulative update for exchange server 2016. A script to troubleshoot issues with exchange activesync. Apr 24, 2015 scheduled collection of activesync mailbox logs this script helps automate the regular collection of activesync mailbox logs to help troubleshoot sync issues that happen intermittently. For exchange server 20, microsoft describes only a workaround. Good old message tracking logs may serve many different purposes.
Exchange activesync is an exchange synchronization protocol thats optimized to work together with highlatency and lowbandwidth networks. Microsoft activesync works only with windows xp sp2 or earlier. Exchange reporter plus offers activesync reports that will help you get down to the specifics of activesync usage in your organization, including device details, sync request details, and device count. Fortunately, exchange 2007 includes a powershell cmdlet which will parse the iis log files on a client access server and produce csv output files detailing the exchange activesync usage. Find answers to exchange 20 activesync event logs from the expert community at experts exchange. How to collect activesync device logs eas logs from exchange. Endpoint management connector for exchange activesync. Logs from all the channel are the same and they are written to the log files and look as follows. Reporting on mobile device activity using exchange 2007. Click search and enter part of the users name, email address, or alias.
Exchange server transaction logs are generated at a high rate. Exchange activesync is microsofts solution for enabling mobile devices such as smart phones to securely access their email, calendar, contacts and tasks from remote networks. Collect activesync device logs to troubleshoot sync issues. You need to collect the logs from all servers into one place in order to parse them. Q and a office exchange 2016 activesync device query for. Exchange 2016 activesync device query for log parser studio this is a new log parser studio query to filter iis logs for exchange activesync traffic for a specific device. The output for this query provides you with critical elements from the iis log. When troubleshooting eas issues, this is often the most useful piece of information. May 04, 2016 the easiest method to capture the conversation log files for a mailbox experiencing problems is to set the filtering to mailbox. If you have only 23 server that might me okay, but what when you have more than 10, 20 or 30 server. The splunk app for microsoft exchange loads the user behavior overview page and filters results to the specified user. Administrators can use the exchange admin center eac or the exchange management shell to enable or disable exchange activesync access to a mailbox. Dec 16, 2010 much like in exchange server 2007, activesync logging in exchange 2010 is a function of internet information services iis.
Use this support diagnostics platform sdp manifest on an affected server that is running exchange server and that has the client access server role. To find out more about an activesync top user, click on that user in the top users or top users by device id list. Therefore, you can configure a directory watcher on the collector to monitor the iis logs of the computer running the exchange software, and look for web requests that match owaactivesync signatures. Monitor mobile devices via activesync using eventtracker. Controlling exchange activesync device access using the. Troubleshooting activesync in exchange 2010 using powershell. Activesync provides a great synchronization experience with windowspowered pcs and microsoft outlook right out of the box. The page uses internet information server iis logs to produce the events it displays. This example configures the exchange organization to quarantine all unknown devices.
Exchange activesync monitoring a necessity for enterprise. Also, if the logs are less than 1,000,000 lines, it may be possible to use excel 2010, as. Jun 08, 2006 other possibilities of logparser are the possibility to analyze windows event logs, to aggregate data and to display logparser data in html forms and other formats. Enable or disable exchange activesync access to mailboxes in. By default, exchange allows connections from all devices for users that are enabled for eas. However, weve recently run into a strange issue with t. This article explains the structure of message tracking logs and shows how to gather relevant data using getmessagetrackinglog cmdlet. An exchange aware backup is the best way to clean them, another option is enabling circular logging, but that will restrict some of your restore ability so i was doing some research and i enabled circular logging and restarted the server the space where the logs are is now going down slowly. Set exchangeoma to use integrated and basic and force activesync to use exchangeoma by means of the registry. This article describes information that the exchange server client connectivity diagnostic may collect from your computer. Navigate to the directory where the iis logs logging the activesync and owa activity are stored.
Message tracking logs in exchange are a source of information on the mail flow. The outlook mobile access iis log records always have microsoftserveractivesync in the 7th column assuming w3c logging, and the domain\username in the 10th column. By default in exchange 20 and exchange 2016 activesync is enabled for all users. Technically, you can get all activesync logging information from the iis logs, but doing so lumps together various types of logging data into iis. Microsoft licenses patents to exchange activesync licensees. The microsoft exchange server activesync certificatebased authentication tool provides several utilities to assist an exchange administrator in configuring and validating client certificate. This article stresses on the importance and processes for a term well used in exchange 2007 exchange activesync reporting. Other possibilities of logparser are the possibility to analyze windows event logs, to aggregate data and to display logparser data in html forms and other formats. Given that the influx of devices flooding organizations wont tail off anytime soon, it will be extremely important for it to monitor exchange activesync performance, whether through powershell or by adopting a. References learn about the terminology that microsoft uses to describe software updates. Mar 20, 2012 exchange activesync is microsofts solution for enabling mobile devices such as smart phones to securely access their email, calendar, contacts and tasks from remote networks. Enable or disable exchange activesync access to mailboxes. This will contact the autodiscover service of your company and automatically configure the account as an actual exchange account. While office 365 has its message tracing, which works just fine, onpremises exchange stores much more data in the logs, which can serve many purposes.